Returns, Refunds & Order Cancellation Policy

BagLovers Handbags & Leather Products Trading LLC – Dubai, UAE

1. Product Conditions

All luxury items offered by BagLovers are carefully inspected and authenticated before listing. Our collection includes new, pre-owned, rare and limited-edition luxury goods.

Customers are encouraged to review product descriptions, photographs, disclosed condition and included accessories before completing their purchase.

2. Order Cancellations

Once an order has been placed and payment has been successfully captured, cancellation requests are subject to review and applicable consumer protection laws.

BagLovers does not ordinarily offer voluntary cancellations solely due to a change of mind where no statutory cancellation right applies.

Payment processing fees charged by Stripe or other payment providers may be non-refundable to BagLovers.

Where BagLovers voluntarily agrees to cancel an order and a refund is not otherwise required by law, any deduction for actual, non-recoverable payment-processing costs must be lawful, reasonable and expressly agreed with the customer.

No payment-processing fees will be deducted from refunds required by applicable consumer protection laws.

3. Returns & Exchanges

BagLovers does not offer a general discretionary change-of-mind return or exchange service where permitted by applicable law.

Returns, replacements, repairs or refunds will be provided where required by law, including in cases involving defective, damaged, incorrect or materially misdescribed products.

Disclosed characteristics of pre-owned goods, including previously identified signs of wear, form part of the agreed product condition.

4. Reporting Product Issues

Customers are encouraged to report any visible damage, missing items or discrepancies within 24 hours of receiving their purchase, including supporting photographs.

This timeframe is intended to facilitate prompt investigation and does not limit or exclude any mandatory statutory consumer rights.

5. Local Collection in Dubai

Orders collected personally or by an authorized representative, including a personal driver, may require written authorization, identity verification and a signed acknowledgment of receipt.

The handover may document the product's condition, authenticity-related documentation and included accessories.

A signed acknowledgment confirms physical delivery but does not waive statutory rights concerning defects or non-conformity.

6. International Orders

International customers retain any mandatory consumer protection rights applicable in their jurisdiction.

Where applicable, including qualifying distance sales to EU consumers, statutory withdrawal and return rights will be respected.

7. Refund Processing

Approved refunds will normally be issued to the original payment method. The time required for funds to appear depends on the payment processor and the customer's financial institution.

For any questions or requests, please contact info@baglovers.ae before returning an item.